Customer Success Analyst (ID)

  • Department

    Customer Success
  • Employment Type

    Full Time
1 What You'll Do

  • Assisting students to get the loan (or Danacita’s other products) in accordance with Danacita's operational policy.
  • Ensure timely resolution of all customer complaints and issues.
  • Develop customer support initiatives to maximize customer satisfaction, as we're responsible for customer retention and make sure that customers are getting their value.
  • Working closely with Danacita’s other departments.
  • Supporting Operations and Partnerships team with projects & tasks when required.
  • Create a daily report for CS.

2 Qualifications

  • Have a background in Telesales;
  • Attention to detail;
  • Confident in engaging with our customers and can connect well with them;
  • Able to understand and resolve issues frequently presented by our students and guarantors;
  • Can work in a cross-functional team from diverse backgrounds and rely on others' candid feedback for continuous improvement;
  • Able to carry themselves professionally and communicate well as a representative of Danacita;
  • Fast-learner and ready to live out our company values: Humble, Hungry and Mission-Driven.

3 Life At ErudiFi

Join us in making education affordable for youths in Southeast Asia!

ErudiFi is a technology company on a mission to build a better future for youths in Southeast Asia; the team consists of people who are humble, hungry, and mission-driven.

We are passionate about enabling access to equal opportunities through education. Our platforms include Bukas in the Philippines and Danacita in Indonesia.

Work at ErudiFi is mission-driven and collaborative. The collaboration of quality talented missionaries in this regional company will expose you to a high-end, fast-paced innovation with a promise to witness the impact of the work you’ll be championing for the mission.

Working at ErudiFi means you care about uplifting education in Southeast Asia, beginning in Indonesia and in the Philippines. This is a difficult mission ErudiFi has embarked on, but it only deserves the best people in it to help solve the problem.

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